Bit Win FAQ — All your questions answered here

Each individual is only One account per person. If multiple accounts belonging to the same person are found, all accounts will be closed and the balance may be forfeited. If you have a problem with an existing account, contact support — do not attempt to open a new account.

Yes, to make a withdrawal, KYC Verification must be completed. Simply upload a photo of your National ID (NID) or birth registration certificate to start the verification process. Verification is usually completed within 24 hours. You can still play and make deposits without verification, but withdrawals will be limited.

Login Click the "Forgot Password?" link on the page. Enter your registered mobile number, verify the OTP, and set a new password. The whole process takes just 2-3 minutes. Use a strong password that includes uppercase letters, numbers, and special characters.

An account may be closed for the following reasons:

• Creating multiple accounts
• Registration with false information
• Bonus Abuse
• Fraudulent Activity
• Accounts for users under 18

If your account was closed by mistake, please contact support.

Bit Win currently bKash, Nagad, and Rocketcan be used to make deposits. More payment methods will be added in the future. On the deposit page and select your preferred method, then follow the instructions.

Minimum Deposit BDT 100 and a minimum of Withdrawal BDT 500. Maximum limits vary by payment method. With bKash and Nagad, you can transact up to BDT 50,000 per day. KYC verification is required for large withdrawal amounts.

Withdrawal requests are typically between 15 minutes and 2 hours is processed. During peak hours, it may take slightly longer. If KYC verification is not completed, your first withdrawal may take up to 24 hours. For urgent matters, contact live support.

Deposits are typically 5–10 minutes is credited. If not:

• Collect the transaction ID from your payment method
• Share the transaction ID and amount in live chat
• Send to support with a screenshot

Our team typically resolves issues within 30 minutes.

Bit Win does not charge any fees on withdrawals. However, the payment gateway (bKash/Nagad/Rocket) may deduct its own service charge, typically 1%–1.5%. This fee is determined by the payment platform's own policy, not by Bit Win.

Welcome Bonus to receive Register and make your first deposit. A bonus of up to 100% will be automatically credited to your account. For example: deposit BDT 1,000 and receive an extra BDT 1,000 bonus, giving you BDT 2,000 to play with.

bonus Wagering Requirement typically 20x to 30x. This means if you receive a BDT 1,000 bonus, you will need to wager between BDT 20,000 and BDT 30,000 before withdrawing. Requirements may vary by bonus. Always read the applicable terms carefully before activating any bonus.

When you receive free spins, they will appear in the "Bonus" section of your dashboard. Go to the designated slots game and click the "Use Free Spins" button to activate them. Winnings from free spins are added to your bonus balance and can be withdrawn once the wagering requirements are met. Make sure to use them before they expire.

by logging in daily and placing a set amount in bets Daily Reward as you play games, Loyalty Points are credited. You can redeem these points for bonuses, free spins, or cashback. Reaching higher VIP tiers unlocks even more benefits.

Bit Win offers 500+ games, including:

• Slots — classic, video & jackpot slots
• Live Casino — live games with real dealers
• Fish Game — popular fishing arcade games
• Casino — baccarat, roulette, blackjack
• Sports Bet — cricket, football, and more

Yes, all games on Bit Win RNG (Random Number Generator) technology that is regularly audited by internationally recognized third parties. Live Casino games are run by real dealers and streamed live. Results cannot be manipulated in any way.

Yes, all games on Bit Win on mobile browser All games are fully playable on mobile. You can play directly on both Android and iOS devices using Chrome or Safari — no separate app download required. For the best experience, make sure you have a stable internet connection.

If the connection drops, the game Auto Pause pauses. When you reconnect, you can continue right from where you left off. If a bet is in progress when you disconnect during a Live Casino game, the system will settle it automatically. Contact support if you experience any issues.

Yes, Bit Win keeps all your information SSL Encryptionkeeps your information secure. We never share your password or payment details with any third party. For more details, please visit our Privacy Policy Read on.

Go to Account Settings and click on the "Security" tab. Activate 2FA option, an OTP will be sent to your mobile number. Once verified, 2FA will be activated. From that point on, you will need to enter the code sent to your mobile each time you log in. This significantly increases the security of your account.

Take the following steps immediately:

• Change your password immediately
• Log out from all devices
• Enable 2FA (if not already active)
• Report it immediately via live chat

Our security team will investigate promptly and secure your account.

The fastest way to contact Bit Win is through Live Chat, available 24/7. After logging in, click the chat icon in the bottom-right corner of the page. You can also reach us by email at [email protected]. Emails are typically answered within 24 hours.

Absolutely. The Bit Win support team has Skilled support agents who can resolve your issues in plain, simple language. Write to us in Bengali on live chat and you will receive a reply in Bengali. We make Bengali support a top priority for users in Bangladesh.

For any complaint, please reach out via live chat first. If the issue is not resolved, send a detailed message to [email protected]. In your complaint, Account ID, description of the issue, and supporting evidence (screenshot) included. All complaints are reviewed within a maximum of 72 hours.