Data Privacy

Bit Win's Privacy Policy — Your data is our responsibility

Bit Win takes the protection of your personal data seriously. Here we explain clearly what data we collect, how we use it, and how we keep it secure.

Last Updated: January 2026

Our Data Privacy Core Principles

Our commitments to protecting your privacy on Bit Win

End-to-end encryption

Every transaction and piece of personal data is protected through SSL/TLS encryption. No third party can access your information under any circumstances.

Your data is never sold

Bit Win never sells your personal data to third parties. Your information is used solely to improve the services we provide on the platform.

Minimal Data Collection

We only collect information that is strictly necessary to provide our services. Collecting excessive or unnecessary data goes against our policy.

Right to erasure

You may request deletion of your personal data at any time. We will remove everything except data we are legally required to retain.

Transparent Notifications

We will notify you in advance of any changes to this Privacy Policy. Acting behind the scenes is not how we operate.

Your data, under your control

You can control what information is shared directly from your account settings. Full control is in your hands.

1 Introduction

Bit Win (bitwin.id) is a trusted online gaming platform built for players in Bangladesh. We believe that transparency around data protection is essential to earning and keeping your trust.

This Privacy Policy explains in detail what data we collect while you use the Bit Win platform, why we collect it, how we store it, and under what circumstances it may be shared with third parties.

By creating an account on Bit Win, you are considered to have read and agreed to this Privacy Policy. Please take a moment to read it carefully.

Please Note: This policy is written in Bengali for your convenience. However, in the event of any legal dispute, the English version shall be considered the final and authoritative version.
2 What data is collected

Bit Win collects two types of information from you — what you provide directly and what is gathered automatically as you use the platform. Here's a full breakdown:

Identity Information Full name, date of birth, and national ID number (for KYC verification)
Contact Information Mobile number, email address, and current residential address
Financial information Mobile banking number, transaction history, deposit and withdrawal details
Gaming activity Gaming history, bet amounts, win/loss records, preferred games
Device information IP address, browser type, operating system, device ID
Usage Patterns Pages visited and time spent, links clicked, session duration
3 Purpose of data collection

Bit Win only collects data for specific, clearly defined purposes. There are no hidden agendas. Below is a transparent breakdown of why we use each type of information:

  • Identity information is used to create, verify, and manage your account
  • Financial information is used to process deposits and withdrawals
  • Device information is used to secure your account and prevent fraud
  • Your gaming history is analyzed to provide personalized game suggestions and offers
  • Contact information is used to improve our customer support services
  • KYC information is retained to meet legal and regulatory compliance requirements
  • Registered contact details are used to send promotional offers and bonus information (with your consent)
Important: If you do not wish to receive promotional messages, you can unsubscribe at any time from your account settings.
4 Cookies & tracking technologies

Bit Win uses cookies to enhance your browsing experience and maintain platform functionality. Cookies are small text files stored in your browser.

We primarily use three types of cookies:

  • Essential cookies: Used to maintain login sessions and ensure security — these cannot be disabled
  • Performance Cookies: To analyze which sections of the site are most frequently visited
  • Preference Cookies: To remember your language and theme preferences

You can delete or disable cookies at any time from your browser settings. However, doing so may affect the functionality of certain platform features.

5 Data storage & security

Bit Win uses industry-standard security technology to keep your data safe. Our servers are hosted in secured data centers under 24/7 monitoring.

  • All data is transmitted using 256-bit SSL encryption
  • Passwords are encrypted using bcrypt hashing — they are never stored or viewed in plain text
  • Server access is controlled through strict two-factor authentication (2FA)
  • Regular security audits and penetration testing are conducted
  • Suspicious login attempts or transactions are blocked immediately
Warning: No system on the internet is 100% secure. Keep your password strong and never share it with anyone. If you notice anything suspicious, contact our support team immediately.
6 Sharing Information with Third Parties

Bit Win does not sell your data. However, limited information may be shared with third parties in specific circumstances:

  • Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket to process transactions
  • Game providers: Limited data is shared with game software providers to operate the games
  • Legal authorities: We are required to share data in response to valid requests from courts or government authorities
  • Fraud prevention: Information may be shared with regulatory authorities to prevent money laundering and fraud

Any information shared with third parties is kept to the absolute minimum and covered by strict confidentiality agreements. We ensure they maintain the same security standards we hold ourselves to.

7 Your rights

As a Bit Win user, you have certain fundamental rights over your personal data. We fully respect each of these rights:

Right Description Status
Right to know You may request to know what data we hold about you Active
Right to Rectification You may request corrections to any inaccurate or outdated information Active
Right to Erasure You may request deletion of your data after closing your account Active
Right to Object You can opt out of marketing messages at any time Active
Right to Portability You may request a copy of your data in a specific format Upon request

To exercise any of these rights, please contact our support team. We will generally respond to your request within 30 business days.

8 Protection of minors

Bit Win strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any data from minors.

If we become aware that a minor has accidentally created an account, that account will be closed immediately and all associated data will be deleted. If a parent or guardian believes their child is using Bit Win, please contact our support team right away.

Warning: Account registration and use is strictly prohibited for anyone under 18. Parents and guardians are encouraged to monitor device usage at home.
9 Data retention period

Bit Win does not store your data indefinitely. We only retain information for as long as necessary to deliver our services or meet legal requirements:

  • Active account data — retained for as long as the account remains active
  • Financial transaction records — minimum 5 years (legal requirement)
  • KYC documents — 5 years after account closure
  • Customer support conversations — 2 years
  • Cookies and session data — upon session end or a maximum of 30 days
  • Marketing preference data — removed immediately upon unsubscription

After account closure, all data except legally required records is automatically deleted within the designated timeframe.

10 Policy Updates

Bit Win may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via your registered email or through a platform notification.

Any updated policy takes effect from its publication date. Continued use of the platform after changes are made will be considered your acceptance of the new policy. We encourage you to review this page whenever you receive a change notification.

Tips: Check the "Last Updated" date at the top of this page to see whether the policy has been recently revised.
11 Contact

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please reach out to our support team. We are always here to help.

Support Email: [email protected]

Our support team typically responds to your email within 24 to 48 hours. For urgent matters, you can also reach us directly via live chat.

Play with peace of mind — we've got you covered!

Your data is fully protected on Bit Win. Open an account today and enjoy the best gaming experience in Bangladesh.

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